Shipping & Returns Policy
We aim to provide a smooth and reliable shopping experience. Please read our shipping and returns policy carefully before placing an order.
Shipping Policy
All orders are processed within 1–3 business days after payment confirmation. Orders are shipped through trusted courier partners to ensure safe and timely delivery.
Delivery timelines may vary depending on the customer’s location, courier service, weather conditions, or other unforeseen circumstances.
Once the order is shipped, tracking details will be shared with the customer via email or SMS, wherever applicable.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before completing the purchase.
Returns Policy
Due to the nature of attar and perfume products, we do not accept returns once the product has been opened, used, or tampered with.
Returns or replacements are only accepted in cases where:
- The product is damaged during transit
- The wrong product is delivered
- The product is missing or leaked on arrival
In such cases, customers must contact us within 24 hours of delivery with proper photos or videos as proof.
Refunds
Once the issue is verified and approved, refunds (if applicable) will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to our error.
Contact Us
For any shipping or return-related queries, please contact us through our website or support channels mentioned on the contact page.